Dear Valued Customer,

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We sincerely apologize if your recent dining experience did not meet our high standards. At Smoke&Co, we are committed to ensuring your satisfaction with every meal.

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If you encounter any issues related to food quality, such as receiving undercooked or improperly prepared dishes, we are here to address your concerns promptly.

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Refund Procedure for Quality Concerns:

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1. Documentation: To process a refund, we kindly request that you provide clear photos of the affected items.

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   2. Contact Us: Please get in touch with our customer service team at 07542 971154 within 30 mins of receiving your order.

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1. Investigation: Our team will carefully review the provided information and images to verify the quality issue.

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    2.Refund in Store Credit: If the issue is confirmed, we will issue a refund in the form of store credit, which can be used for future orders at Smoke&co.

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Please note that our refund policy covers quality concerns with the food itself. Refunds will be provided exclusively for the affected items, not the entire order.

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We deeply appreciate your understanding and cooperation in helping us maintain the highest standards of food quality.

 

Your feedback is invaluable in our ongoing efforts to improve our services.

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Should you have any further questions or require assistance, please feel free to reach out to our customer service team.

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Thank you for choosing Smoke and Co, and we look forward to serving you with excellence in the future.

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Warm regards,

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Smoke&Co