Welcome to Smoke and co. These Terms and Conditions outline the rules and regulations for the use of our restaurant's services, including dine-in, delivery, and returns. By accessing this website and/or using our services, you agree to be bound by these terms. Please read them carefully.
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1. Ordering and Delivery
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a. Ordering: Orders can be placed through our website or by calling our hotline. By placing an order, you agree to provide accurate and up-to-date information.
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b. Delivery Area: We deliver to specific areas within Thanet. Please check our website or contact us for the current delivery zones.
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c. Delivery Time: We strive to deliver your order promptly. However, please note that delivery times may vary based on factors such as traffic and weather conditions.
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d. Delivery Charges: Delivery charges may apply and will be clearly displayed during the ordering process.
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e. Minimum Order: A minimum order amount may be required for delivery. This amount will be specified at the time of ordering.
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f. Special Requests: While we will do our best to accommodate special requests, we cannot guarantee that all requests will be met.
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2. Returns and Refunds
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a. Quality Guarantee: We take pride in the quality of our food. If you are dissatisfied with your order, please contact us within 12pm-10pm for resolution.
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b. Refunds: Refunds, if applicable, will be processed in accordance with our Refund Policy.
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3. Website Usage and Cookies
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a. Website Access: Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice.
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b. Cookies: Our website uses cookies to enhance user experience. By using our website, you consent to the use of cookies in accordance with our Privacy Policy.
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4. Intellectual Property
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a. Copyright: All content on this website, including text, graphics, logos, and images, is the property of smoke and co and protected by copyright laws.
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5. Governing Law
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a. These terms and conditions are governed by and construed in accordance with the laws of United Kingdom and any disputes will be subject to the exclusive jurisdiction of the courts.
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6. Changes to Terms and Conditions
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a. We reserve the right to amend these terms and conditions at any time. Revised terms will be effective immediately upon posting on the website.
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By using our services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them. If you do not agree with these terms, please refrain from using our services. For any inquiries or clarifications, please contact us at +44 7732 522657